Create RMA Request

Upon submitting this form you will receive a confirmation email with the information you provide, keep it for your records. You can view the status of your request at any time by visiting the Quest Products Service Center and entering the email address you use on this form.

Important: An RMA # is required before returning any product(s) to the Quest Products Service Center. Failure to obtain an RMA number can result in delays and/or the product being returned without servicing.

* - Required Fields

Contact Information

Contact Name *

Company

Address *

City *

State/Region *

Zip/Postal Code *

Country *

Email *

Confirm Email *

Phone *

Fax

Product Information

Item *

Start typing the model name to show products you can choose from

Company item was purchased from *

Start typing the store name to show stores you can choose from

Approx. Purchase Date *

(yyyy-mm-dd)

Approx. Recalibration Date

(yyyy-mm-dd)

Was the item working the last time it was used? *

Yes No

Please Describe the Problem You Are Having *

Return Shipping Preference *

Reason for Return *

What We Will Do For You (based on your reason for return)

30 Day Satisfaction Guarantee
Issue a Refund (less shipping and restocking fee if applicable)
Note: A 2% Service Fee will be charged for all credit card transactions.
Important: We only issue a credit if the item was purchased from Quest Products. If not, please contact the company it was purchased from.

Received Wrong Product
Replace with Correct Item Ordered (available only if you received the wrong item and ordered directly from Quest Products)

Received Damaged Shipment
File a Damaged Shipment Claim with Carrier (UPS or FedEx and ship replacement) (available only if you received a damaged item)

Warranty Repair / Replacement
Provide Repair or Replacement under warranty (available only if the product is covered by warranty -- see manual for limited warranty information)

Other Comments

Verification Image *